The impact of changing customer preferences, accelerated by the pandemic, continues to be felt in branch networks across the U.S.

We live in an omnichannel world. The average consumer – no matter what the product or service – now expects to engage with their brands and institutions whenever and wherever they like.

In the wake of two high-profile bank failures in mid-March and the FDIC’s subsequent intervention, many U.S.-based lenders and deposit holders rushed to quell anxieties about the soundness and safety of their own institution and their exposure to the wider financial system.

Small business is a highly attractive segment, particularly in the current deposit environment, because, among other advantages, it represents low betas with higher average balances than the consumer segment. Indeed, in the last three weeks, the segment has exhibited materially less churn and less rate shopping behavior, and even as consumer and wealth have undergone a significant repricing, we have yet to see the same dynamic play out among small businesses

Mortgage Servicing Rights (MSR), the contractual rights to service mortgage loans, are a vitally important asset in the industry.