Experience Counts Archives

Experience Counts // Insights

Product discovery: Does your bank offer too much?

Encouraging customers to consider new products is an art form in which few banks excel

READ TIME: 3 MINS

January 8, 2024

Experience Counts // Insights

Providers Must Put A Positive Spin On Savings

Adding gamification aspects to digital services motivates users and helps nurture better savings habits.

READ TIME: 2 MINS

November 24, 2023

Experience Counts // Insights

Credit Card Providers Must Speak To Gen Z

Digital natives are looking for credit.

READ TIME: 2 MINS

November 22, 2023

Experience Counts // Insights

UK’s Consumer Duty Goes Live As FIs Reaffirm Integrity Of User Needs

The UK Financial Conduct Authority’s latest effort to ensure financial services providers are offering consumers the appropriate tools and services has just gone life.

READ TIME: 3 MINS

September 7, 2023

Experience Counts // Insights

Savings Providers Should Look To Play To Strengths

Brands must look to differentiate in face of competition

READ TIME: 2 MINS

May 23, 2023

Experience Counts // Insights

Providers Revamp In-App Internal Transfers

Allowing customers to transfer across accounts is a hygiene factor, but not all US retail checking are thinking creatively about the capability in-app, while others are making key journey adjustments regularly

READ TIME: 3 MINS

May 23, 2023

Experience Counts // Insights

Crisis Support: Providers Look To Mitigate Cost-Of-Living Pains

With inflation soaring and interest rates on the rise, many consumers face the prospect of their financial health deteriorating. In a bid to help them. consumer banking service providers are looking to offer support through information, product offerings and credit score tools

READ TIME: 3 MINS

December 19, 2022

Experience Counts // Insights

Card Controls, Robo Advisors And Carbon Trackers

In-app card management tools are becoming much more prominent among US retail checking providers, but notable gaps exist in the quality and effectiveness of the functions.

READ TIME: 2 MINS

September 21, 2022

Experience Counts // Insights

Wallets, Credit Card Integrations And Optimizing Small Business Banking

More providers that serve small business are ramping up their digital offerings and user experiences

READ TIME: 3 MINS

August 15, 2022

Experience Counts // Insights

Spend Categorization And Account Deletion Requirement

Following Wells Fargo’s app overhaul, USAA is rolling out its latest offering that promises much in terms of minimizing most user journeys to within two clicks.

READ TIME: 2 MINS

July 1, 2022

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