Consumer-Deposit Alert: Money In Motion Is In Decline
After a high volume of money in motion and churn in 2023, CD and savings promotional rates have begun declining in recent months.
READ TIME: 1 MIN
August 15, 2024
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According To The Data
New-to-Bank Checking: Quantity At Odds With Quality
For traditional banks, many mass market customers who don’t have a full relationship with them are simply unprofitable. That’s in large measure because fee income is in decline as competitive and regulatory pressures tighten.
READ TIME: 1 MIN
August 13, 2024
TM Investment: Running Fast But Standing Still
Going into 2023, participants in Curinos’ Commercial Analyzer reported increasing their digital investments – more than half of them by 10% – which reflects a multi-year focus on upgrading the commercial digital experience.
READ TIME: 1 MIN
August 8, 2024
Managing Mortgage Lending Cycles
Because it’s cyclical, the mortgage lending business can be unforgiving. As rates fall, volumes and profit margins increase as lenders rush to ramp up operational capacity to meet the demand.
READ TIME: 1 MIN
August 6, 2024
Chatbots Showing Signs Of Becoming Main Banking Engagement Tool
Significant investment and advances in technology like generative AI indicate that U.S. banks are looking to build chatbots as their primary means of customer engagement.
READ TIME: 2 MINS
July 30, 2024
Exception Pricing: In Wealth, More The Rule Than The Exception
At some financial institutions, exception pricing is being used on up to 88% of wealth savings and money market savings accounts – and on up to 95% of the balances.
READ TIME: 1 MIN
July 25, 2024
CPAs Continue To Soar
Thanks to the unrelenting high-rate environment and the demand financial institutions are exhibiting for new relationships, the cost to acquire (CPA) new-to-bank customers and members has shot up to $663 – a more than 125% increase from pre-pandemic levels.
READ TIME: 1 MIN
July 23, 2024
Profitable Commercial Growth Can Hinge On The Right Client Mix
Many commercial-banking relationships that had been profitable are now under water driven by sustained higher rate environment that has changed client behavior toward deposits and put continuing pressure on spreads. What to do?
READ TIME: 1 MIN
July 18, 2024
Mass Affluent: Big Opportunity, But At A Cost
Mass affluent customers are desirable. They have steady incomes and larger deposits, and they can be cross-sold into other profitable services such as lending and wealth management. But in today’s high rate environment, these more sophisticated clients are also demanding significantly more on rate than their mass market counterparts, so holding on to them is more costly than in the past.
READ TIME: 1 MIN
July 16, 2024