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The Evolution of Business Banking

Just like other segments, business banking is moving toward a digital-first paradigm. Curinos is pleased to present key results from our Business Banking Shopper & White Space Research which was conducted in the fourth quarter of 2021 and included 2,400 respondents.

Physical locations are becoming less important.

2018
Drivers of Convenience
2021
Drivers of Convenience
0%

Branch or ATM nearby

0%

Strong digital capabilities

0%

Branch or ATM nearby

0%

Strong digital capabilities

With the shift toward digital channels, businesses are looking for…

Curinos has identified six segments of businesses that have distinct needs.

As a result, the strategy for each segment should be distinct.

Business Banking Segments by Relative Size and Churn 2021

Financial institutions can deliver true partnership for business customers.

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    Need to contact a specific team?

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    Accounts Payable Inquiries:
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