Until recently, most of an FI’s home-lending volume originated in branches, and home equity was no exception.
That’s changed at least in part due to the pandemic, when branches closed or restricted their operating hours – any discomfort borrowers and lenders may have had with remote interaction and digital delivery was put aside through necessity.
The trend has continued as a result of digital’s growing more sophisticated and its embrace by a younger generation of home buyers. Fully online applications for home-equity products now represent close to a quarter of all volume (see chart), nearly triple what it was pre-pandemic. Over the same period, the branch’s share of home-equity volume has plummeted from roughly 75% before the pandemic to less than half now, and indications are the trend will only accelerate.
The clear takeaway for traditional lenders is that they will have to take a page from the alternative providers whose entire business models are based on remote and digital delivery – the alternative is surrendering an increasing share of that business.
Booked Home Equity Unit Distribution By Subchannel
Home equity volume through branches keeps shrinking.
April 25, 2024
Better Wealth Retention Starts With Checking
April 18, 2024
Creating Better Friction For P2P Payments
April 16, 2024
First-Time Homebuyers Are Reshaping The Market