This month on the Digital Banking Hub
Data Explorer launched | Downturn prompts investment upgrades | Monzo, Amazon, US Bank and Virgin get busy
The Curinos Digital Banking Hub has launched the Data Explorer, which provides a benchmark view of feature and functionality availability across a range of institutions tracked in the Digital Banking Hub’s Feature Explorer.
Users can segment the data by institution type and asset tier and investigate the metrics across mobile and desktop servicing, as well as onboarding. Results are presented in bar charts that can be downloaded as JPEGs to inform business cases and functionality development.
“The Data Explorer provides benchmarking on digital capabilities to provide an understanding of the competitive segments that our users are competing directly against,” says Suraya Randawa, Head of Omnichannel Experience at Curinos. “It informs an understanding of where direct competitors are in terms of specific developments”.
Elsewhere on the Insight Explorer, we look at how investment platforms are in need of upgrades while embracing a new approach to a tightening innovation cycle.
“Sustained innovation should be continuously rolled out to deliver an evolutionary customer experience,” we write. “By doing so, providers will accustom users to frequent upgrades and the disruptive innovation will take place at the right moment in the innovation cycle.”
The month ahead
Spanning retail, small business, mortgage and unsecured lending, investments and credit cards, Digital banking Hub users are able to make more informed strategic decisions based on our ongoing analysis. We provide information and diagnostics on onboarding and servicing within each of these areas for leading banks, credit unions, fintechs and other lenders.
Over the coming weeks we’ll be investigating how the metaverse will impact digital banking, how behavioral biometric systems are weaving into providers’ security protocols and we weigh how institutions need to work with ‘no code’ partners.