Financial Compliance Mystery Shops
Identify, mitigate and eliminate potential compliance risks
Preparing and protecting your business from regulatory scrutiny and fines is more critical than ever.
Curinos’ mystery shops are a proven technique for identifying, mitigating, and eliminating potential risks to your business in a regulatory environment that is only adding more compliance pressure. Diversity and inclusion in fair lending is a current focus for regulatory bodies, as are areas susceptible to unfair, deceptive, or abusive acts or practices (UDAAPs).
Test Fair Lending Adherence
Measure your adherence to fair lending laws and regulations (ECOA & FHA) by capturing the voice of the customer beyond the transaction or loan file.
Understand Servicing Biases with Experience Compliance Testing
Experience compliance testing reviews your adherence to regulatory and COVID-19 compliance and assesses potential servicing bias by key variables such as ethnicity and gender.
Curinos does
Custom Programs
Manage risk at the point of sale and gain visibility into what happens to potential customers who do not fill out an application.
Inside Acquisition IQ:
- Competitor Analysis
- Real and current data sourcing
- Recommendations and Insights
Granular view of spend and performance across banks
With Acquisition IQ, you’ll work alongside proprietary benchmarks, showing the magnitude of working marketing investment spend by line of business, product, and channel. Spend levels for agency and production fees are also included.
Optimization provides marketers guidance on spend allocations across channels
At a time in which consumers are actively seeking and switching to institutions that fit their needs, the recency of comparative information is paramount. See year-over-year comparisons over the last 24 months, including acquisition and retention costs and investment performance.
Curinos experts help you make sense of industry and consumer trends
Cut through the data interpretation delay and gain access to a standardized, unbiased strategic sounding board for tactical and allocation decisions, giving you the power to use Acquisition IQ data to communicate marketing’s contribution to the business while defending budgets, channel selection, and partnerships.
Acquisition IQ By the Numbers
18
Banks Sourced
$4 Billion
In Spend Tracked
2
Personalized Data
Readouts Per Year
Case Studies
IBERIABANK discusses how product and treasury
leverage PriceTek to collaborate on deposit decisions
Collaboration with KeyBank on next generation deposit optimization solution
What Our Clients Are Saying
Curinos’ testing of our front-line employees gave us terrific insight into some potential areas of concern which allowed us to mitigate the risk by devising a training program to help correct and shape behaviors.
The Curinos fair lending testing program is critical to helping us stay current with the regulations and making sure we are in compliance.
Our Insights
