Financial Compliance Mystery Shops

Identify, mitigate and eliminate potential compliance risks

Preparing and protecting your business from regulatory scrutiny and fines is more critical than ever.

Curinos’ mystery shops are a proven technique for identifying, mitigating, and eliminating potential risks to your business in a regulatory environment that is only adding more compliance pressure. Diversity and inclusion in fair lending is a current focus for regulatory bodies, as are areas susceptible to unfair, deceptive, or abusive acts or practices (UDAAPs).

Test Fair Lending Adherence

Measure your adherence to fair lending laws and regulations (ECOA & FHA) by capturing the voice of the customer beyond the transaction or loan file.

Understand Servicing Biases with Experience Compliance Testing

Experience compliance testing reviews your adherence to regulatory and COVID-19 compliance and assesses potential servicing bias by key variables such as ethnicity and gender.

Curinos does
Custom Programs

Manage risk at the point of sale and gain visibility into what happens to potential customers who do not fill out an application.

Inside Acquisition IQ:

  • Competitor Analysis
  • Real and current data sourcing
  • Recommendations and Insights
Competitor Analysis

Granular view of spend and performance across banks

With Acquisition IQ, you’ll work alongside proprietary benchmarks, showing the magnitude of working marketing investment spend by line of business, product, and channel. Spend levels for agency and production fees are also included.

Real and current data sourcing

Optimization provides marketers guidance on spend allocations across channels

At a time in which consumers are actively seeking and switching to institutions that fit their needs, the recency of comparative information is paramount. See year-over-year comparisons over the last 24 months, including acquisition and retention costs and investment performance.

Recommendations and Insights

Curinos experts help you make sense of industry and consumer trends

Cut through the data interpretation delay and gain access to a standardized, unbiased strategic sounding board for tactical and allocation decisions, giving you the power to use Acquisition IQ data to communicate marketing’s contribution to the business while defending budgets, channel selection, and partnerships.

Acquisition IQ By the Numbers

18

Banks Sourced

$4 Billion

In Spend Tracked

2

Personalized Data
Readouts Per Year

Case Studies

Team

IBERIABANK discusses how product and treasury
leverage PriceTek to collaborate on deposit decisions

Collaboration with KeyBank on next generation deposit optimization solution

What Our Clients Are Saying

Curinos’ testing of our front-line employees gave us terrific insight into some potential areas of concern which allowed us to mitigate the risk by devising a training program to help correct and shape behaviors.

- Senior Compliance Officer, at a regional bank

The Curinos fair lending testing program is critical to helping us stay current with the regulations and making sure we are in compliance.

- Compliance Director, at a credit union

Our Insights

Want to go further?

Contact us to learn more about how Curinos can help you navigate today and prepare for tomorrow.