Track your performance against key competitors with benchmarking from Curinos.
Understanding market trends is essential, but managing analysis in-house can be costly...
With nearly 20 years of experience in UK financial services, eBenchmarkers collects anonymised data direct from your peers and benchmarks your performance, providing insight into optimization opportunities and more. Based on this information, our expert consultants provide data and insight to capture quick wins, while feeding into your long-term strategy for sustainable improvement over time.
What We Benchmark
- Market Share and Channel Strategy
- Marketing Efficiency
- Customer Journey
- Sales Value
- Customer Servicing
Where do you rank in the market?
How is your market share changing and what drives this performance?
How does this affect your sales and servicing strategy?
How does your marketing strategy compare to your competitors for size, distribution and acquisition costs?
How can you improve lead generation and conversion?
How strong is your brand?
How can you improve the usability of your mobile, online and telephone processes?
What are best practice conversion rates?
How does the value of your sales compare to your competitors?
What opportunities are there to improve upselling, cross-product sales, customer retention and product usage?
How does the quality of your customer service compare to your competitors?
How can you improve waiting times and abandonment rates whilst maintaining cost efficiency?
How can you reduce the cost of servicing your customer base?
Categories Covered in our Research.
Current Accounts, Credit Cards, Unsecured Loans, Mortgages, Savings, Investments and Insurance Products
SME current accounts, Savings, Unsecured Loans, Credit Cards, Overdrafts, Mortgages and Insurance Products
Car, Home, Travel, Pet and Van Insurance Products
Term, CI, WOL and IP